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Exam Preparation FAQ

1. What is the time limit on completing this course? 

You have an indefinite amount of time to complete this course. Therefore, it will be available to you in your online classroom until it is complete. 

2. What do I need to get on the quizzes to pass? How many times can I take the lessons and quizzes?

You must receive a 70% on each quiz to pass and move forward with the course. You can take each lesson and quiz as many times as you would like. It will not affect your overall grade or hinder your completion of the course in any way. The score given next to each module is the score you received on the final quiz within that module.

We recommend that you continue to study until you can score at least a 90% consistently on each quiz and practice exam. This will ensure that you thoroughly understand the material and will increase the likelihood of passing your state exam on your first attempt. 

3. I went through a portion of the module and had to log off. After logging back in, my module went from being in progress to being incomplete. Do I have to start from the beginning? 

We are constantly improving our courses and individual modules. If we upload a new module, you will see the status for this module return to incomplete. Sometimes we have simply added more quiz questions or made other adjustments to improve the student experience, and other times we may have made updates to the course content if state exam requirements have changed. 

You will want to watch for updates to the course Noticeboard for more information about what type of course changes have been made. You do not have to start a module over again, but if there have been updates to course content, you may want to quickly refresh on the material to ensure you have the most up-to-date information for your state exam. 

4. What happens when I submit feedback?

We are constantly improving our courses and appreciate hearing from students on what works well for them, and where we might do better. When you submit feedback, it goes to our customer support team who carefully reviews each comment. To help our team be as efficient as possible, we ask all students to add the title of the slide they are on when submitting their feedback. This helps us be able to identify exactly where you were within a module when you submit feedback.

5. How many times can I take the practice exams?

Each of these practice exams is set up to simulate the actual state exam. You may take each one as many times as you would like. You can review your answers and you can also review your practice exam results by topic. 

You can take the practice exams as many times as you would like. You can also review the results of each attempt by clicking on the gray 'Results' box to the right of each practice exam on your course home page. You can also review practice exam results by topic, allowing you to see which categories may require further study before taking your state exam.

6. Once I have completed the course, how do I schedule my State Exam?

Please see our collection of adjuster licensing articles  here for exam scheduling information.

7. Is there a breakdown of the types of questions on the state exam? 

Please see our collection of adjuster licensing articles  here for state-specific information regarding exam content outlines.

8. My certificate is not showing up in my achievements tab. Why not?

Be sure to complete all of your course modules so that your course shows as 100% complete. Once your course is 100% complete, it will move to your course library, and your certificate of completion will be available within the achievements tab.

9. Can I use a tablet? 

Our course can be accessed via username and password from any PC or Mac with a high-speed internet connection. The course is generally mobile-compatible, however, we cannot guarantee compatibility with every mobile platform type and cannot offer tech support for mobile devices at this time.

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